Delivery Policy
We deliver all orders to Ajman, Dubai, and Sharjah within 3 hours. Delivery to other Emirates will be completed within the same day.
- To ensure complete satisfaction, once your order is arranged, we will send a photo of the finished arrangement via WhatsApp or Email for your approval before delivery.
- All orders are delivered via cold temperature-controlled vehicles to maintain freshness.
- We deliver our products exclusively within the United Arab Emirates.
- Customers are advised to provide a complete delivery address and local contact details to avoid delays or incorrect deliveries.
We are available from 9:00 AM – Midnight to help with enquiries on WhatsApp, Phone, or Email.
Refunds Policy
At PPJ Solutions, our goal is to provide you with the freshest and most stunning floral arrangements. We understand there may be instances where you need to request a refund.
- Contact Window: Please contact us within 1 hour of receiving your order.
- Evidence: Provide clear, detailed photos of the damaged or unsatisfactory item via email or phone.
- Review: Our team will review your request promptly and may ask for additional details.
- Resolution: Approved requests will receive a full refund or a replacement.
Refund Processing
Refunds will be processed back to the original payment method used for the order. Please allow up to 5 business days for the refund to reflect in your account, depending on your financial institution.
Cancellation Policy
- Standard Orders: Notify us at least 24 hours before the scheduled delivery for a full refund.
- Same-Day Orders: Cancellation requests should be made as soon as possible. A refund will be issued if the order has not yet been prepared or dispatched.
Non-Refundable Items
We regret that we cannot offer refunds for:
- Items delivered successfully on the requested date and time.
- Items that meet our high-quality standards but do not meet personal stylistic preferences.
